Welcome to Minapa – a store that provides chipi products. We are committed to providing reliable shipping services to ensure customers receive their products quickly and safely. Below are detailed information about our shipping policy:
Order processing time:
Customers can place an Order by filling out and submitting the required information on our online store website. Customers are responsible for ensuring the accuracy of the information in the Order.
In the event that customers have completed the Order but wish to change the delivery address or billing address, to update that information, customers need to contact the Hotline: +84 (814)-169-462 of the Service Provider and follow the instructions.
Order processing time takes 1 to 2 working days, excluding Saturdays, Sundays and holidays. This process includes product inspection, careful packaging, and preparation for shipment.
Shipping time and cost:
Depending on the delivery address, we will offer the following options:
Vietnam:
Estimated shipping time: 2 – 3 days
Shipping fee: $2.95
Shipping from: 89A Ba Trieu, Cam Dong, Cam Pha, Quang Ninh 200000, Vietnam.
Shipping insurance:
– Warranty policy only applies to products with termites, technical manufacturing errors or errors during installation.
– The product must have a warranty paper or purchase invoice that is intact, not patched, and still within the warranty period.
– Warranty does not apply to products that have been relocated, reassembled and stored incorrectly, used inappropriately, not following product instructions, abused or improperly cleaned. specifications with inappropriate tools.
– Warranty does not apply to products that are worn out due to use, stretching, tearing, cuts, scratches, external damage, rust, collision, and product abuse leading to joints. of loose product.
– Warranty does not apply in cases where the product is used violently outside of normal usage. For example, standing, trampling, jumping on the bed, using a chair in the wrong position…
– The warranty also does not apply if the product is left outdoors, or in a damp or leaky environment.
– Warranty also does not apply to products used improperly, used for business purposes, or transferred to others.
– In case the product is damaged and Lam Son cannot find materials identical to the parts that need to be replaced, Lam Son will provide materials or components with equivalent qualities and features.
– If during the warranty period, the product is repaired or replaced, the product warranty period is calculated on the original warranty period.
Tracking number:
To help customers conveniently track the shipping status of their orders, we will automatically provide a tracking number for each order. You will receive a tracking number as soon as your order is shipped. This tracking number allows you to track the progress of your shipment and know the estimated delivery schedule.
Shipping delays:
Although we strive to ensure timely delivery, unforeseen circumstances may occasionally result in shipping delays beyond our control. In such cases, we will endeavor to provide timely information and updates on shipping status and we appreciate your understanding and patience.
Contact:
If you have any questions or concerns about our shipping policy, please contact us by email at [email protected] or by phone at +84 (814)-169-462 . We are happy to assist you and address any concerns.
Thank you for trusting and choosing Minapa products!